Refund & Return Policy

If you are not completely satisfied with the quality of your order upon arrival, please contact at within 24hrs of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement. Please note that if we do not receive a complaint within 24 hours of receiving the product you will not be eligible for any replacement.

Due to the perishable nature of our chocolate gifts, all claims submitted without proper support will not be eligible for reshipment. Wishful Chocolates reserves the right to limit replacements.

Refunds are not offered.

Please read and understand the terms of cancellation and returns carefully.


An order once placed goes to the production status automatically and cannot be cancelled.

Changes in order details/shipping address

It is not possible for us to edit customisation. If there is a change in shipping address it needs to be communicated to us immediately after placing the order. We will try and accommodate the change but we cannot be held responsible for delay or non-delivery of such an order

Mistakes in final product

Wishful Chocolates is not liable for typos or mistakes in the information submitted by the customer at the time of placing the order.

Melted Chocolates/ Other Damage

Please note that this is an edible product and there can be small differences/variations on the chocolates. In cases where there is significant damage we will make and re-ship the order.

Delayed Delivery/ Non Delivery of order

We will ship your order to the shipping address you provided on our website. Please include a street address, and name, apartment numbers when applicable to ensure proper delivery.

Wishful Chocolates is not responsible for failed deliveries when:

  1. You provide an incorrect or outdated address;
  2. Your recipient is out of town or not available,

We are also not liable for delivery delays that are outside of our control, such as extreme weather conditions, or other general delays on the carriers' end.